Frequently Asked Questions
Why Pick Embroidery?
Embroidery can be applied to most garments, from polos and caps, to corporate shirts , winter wear jumpers and jackets, hiviz workwear and catering. The embroidery thread we use is a high-grade polyester that is durable and will withstand hundreds of washes. On top of that, we have a huge selection of coloured thread, so we can match most colours to the embroidery thread ensuring your branding is seamless.
How Much Does Embroidery Cost?
The cost of embroidery depends on the size and detail of the logo and the quantity of garments being embroidered. Send your logo to us for an embroidery quote. A one-off set-up fee applies to embroidery orders.
What file format do I need to supply for embroidery?
We require a good quality/ high resolution copy in either jpeg or a PDF file.
Can I supply my own goods for embroidery or printing?
Yes, you are welcome to bring in your own goods. Also, feel free to browse through our supplier’s catalogue, for an extensive range of products to select from.
What information do you need in order to send me a quotation?
It would help us to give you a more accurate quote if you could
- Send us a digital copy of your logo
- Mention how big and where you want it to be embroidered?
- How many pieces you’d like embroidered?
The requirements for personalisation orders are also similar, in that, knowing how big you would like the embroidery to be for example on a bag, towel, sash, etc., and how many pieces you would like to get embroidered, would help us in giving you a more accurate quote.
ARE THERE MINIMUM QUANTITIES?
There are no minimum quantities for embroidery.
How do I order?
You can place an enquiry / order from our online order form, via email or visit our Sunbury store
Can I bring my own items to personalise them?
Yes, you can! Just contact us and let us know what you have in mind.
Some clothing items might be a little harder to work with than others so contact us beforehand to check what we can do for you.
Do you Embroider logos?
Yes, we do! There is a one-off payment of approx $80 to set up your logo, after which it starts from $10 per logo depending on quantity and logo number of stitches. Setups take 5-7 working days on average.
How long does an Embroidery project take?
A simple embroidery job, such as a name, can take
a couple of days, on the other hand, if you have a more complex order it can take us up to 2-3 weeks to get it done. Send us an email or call us for a more detailed timeline.
What are your payment options?
We require a deposit on any orders, usually a bank transfer is preferred or you can pay Cash or Eftpos in the shop alternatively.
Do we Deliver?
We encourage local pickup if possible but do have Australia Post and Couriers available